Customer care

1. Click on 'Add to cart'.

2. Then choose the 'Check out' option.

3. Check your order in the Shopping Cart and add a discount coupon if you want

4. Scroll down and choose your shipping option.

5. Enter your address details (Housewolf is strictly confidential with the information provided by you)

6. Select the payment method you want to use. You can pay 100% safely with various payment methods. If you complete the order you will automatically be redirected to the secure website of Mollie.

You can safely pay with:

You can have a Housewolf Giftcard delivered to yourself or to the lucky person who receives the giftcard. Fill in for whom the giftcard is intended and from whom the lucky one gets the giftcard. We will pack the giftcard like a pretty gift, so it will be a little party to give and to get.

Giftcard rules:

- Enter the code on your gift card on the shopping cart page, in the 'Discount code' field.

- You cannot buy a giftcard with a giftcard.

- Giftcards cannot be returned or exchanged for money.

- When returned items have been paid with a giftcard, the amount to be returned is put back on the giftcard. The validity stated on the giftcard remains applicable.

If we see that a product is loved, we will certainly try to restock it. On our Instagram and Facebook pages we will keep you updated, but you can also leave your e-mail address on the sold-out product page, then you will receive an e-mail as soon as the product is back in stock. Are you still very curious? Do not hesitate to ask your question via our chat function at the bottom right of the screen, instagram, facebook, mail or our contact form.

If your desired product says it can be reordered (nabesteld/ backordered), it means that the item can not be delivered from our stock at the moment. We will then order / purchase your desired item(s) for you, in most cases this takes 1 to 2 weeks. When we have received the back ordered item(s), we will send the entire order.

When we know that new cool items are coming, we don't want to keep you waiting any longer and offer you the opportunity to order. Delivery  vary per item, we often mention the expected delivery time with the item itself.

At Housewolf we know how impatient you can get while waiting for your beautiful items to arrive. That is why we strive to have your order delivered to you as soon as possible. If you have placed your order on a business day before 16:00 (4 p.m.), it will be sent the same day with PostNL/ DPD/ UPS or DHL. Once we have sent your order, you will receive a confirmation of your order and an email with the Track & Trace code so you can convieniently track your order. Warning; our e-mails can end up in your spambox!

Shipping costs depend on the country you order from; you can find the costs for your country at the check out page. We are working hard on lower shipping costs for the future. We will keep you posted!

After placing your order you will immediately receive an order confirmation. No mail received? First, look into your junk mail. If you can not find it there, something has probably gone wrong with filling in your contact information. In that case, contact us directly so we can help get your order back on track.

In most cases it is no longer possible to change or cancel your order. The order is directly processed. But feel free to contact us so we can see if we can help you anyway.

Is your purchase not quite what you expected? Too bad, but no worries! Within 14 days after receipt you can return your purchase, provided that it meets the rules below using this return form.

- We will not refund items without a return form.

- Items must not be damaged and must be returned in the original packaging.

- Return costs are for the sender. Unless you have paid with Paypal, click here for more info.

- Insure your return shipment if necessary, broken items (due to shipment) will not be returned.

- You are responsible for the package, until we've received it.

- Items that fall outside the 14-day returnpolicy will not be taken back.

- Return shipments that do not comply with our return policy can be returned for a fee.

Mail your complaint a.s.a.p. but within 3 days to info@housewolf.nl with the following information:

Delivered damaged:

  1. Order number
  2. Photos of the damage
  3. Photo of the shipping box
  4. Photo of the shipping label on the box

Wrongly delivered:

  1. Order number
  2. Photo of the incorrect delivered item

Delivered incomplete:

  1. Order number
  2. Item number (SKU) of the missing item

You cannot claim under the warranty with:

* Damage due to intent or negligence

* Exceptional wear

* A battery of the item that needs to be replaced

We ask you not to return anything before you have an answer from us. We will try to resolve your complaint with you as quickly as possible.

No worries! Then we have not received or processed your order. If we have received your return, we will send you a conformation notification by mail. You can expect the money on your account, credit card or PayPal account within 7 days of receiving your return.

Add a note to your return and mention: name, order number, item and reason for return.

Send an e-mail to info@housewolf.nl or via our contact form and mention the following information:

- Name, order number, item, reason for return and that you forgot to send your packaging slip.

- If you have a track and trace code send it along (so we can find your return faster).

When we receive an un-accepted package, we will keep it for 1 week. In that time you can still contact us to have the package sent again. However, we do charge costs for this.